Working Student, Customer Success

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: Planet is looking for a working student based in our Berlin office to support our Customer Success team. You will work alongside our Customer Success Managers, focusing primarily on fulfilling contractual reporting requirements for our most significant customers and providing essential contractual governance support. As a Working Student, you will acquire job skills and learn company policies and procedures to complete these tasks. The ideal candidate has excellent attention to detail, willingness to learn and takes initiative in tasks. This is a part-time (20 hours/week), hybrid role which will require you to work from our Berlin office approx. 2 days per week. Impact You’ll Own: Fulfill essential contractual reporting requirements for significant, high-value customers. Provide reliable contractual governance support to ensure alignment with complex customer agreements. Acquire job skills and learn company policies to complete routine tasks related to customer reporting and governance. Utilize a systematic approach to problem-solving by gathering relevant information and understanding basic problem-solving methodologies. Assist our Customer Success team in different customer-related activities and support internal workflows by preparing and maintaining documentation. What You Bring: Actively enrolled in a Bachelor/Master degree program. Foundational problem-solving skills, including the ability to analyze simple problems, follow instructions, and seek guidance from more experienced colleagues. The ability to receive detailed instructions and work effectively under direct supervision. Professional working proficiency in English, the language of the company. Experience with Google Docs, MS Office products, or similar applications. A reliable, team-oriented mindset with a positive attitude and a willingness to learn. What Makes You Stand Out: Basic knowledge or an interest in the remote sensing and/or GIS industry. Experience in written communication with customers or generating usage reports. Data analysis experience or a foundational ability to translate customer data into actionable insights. French or German language proficiency. Application Deadline: November 11, 2026 by 11:59p / 23:59 CET (Central European Time) Benefits While Working at Planet: These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. Generous time off including vacation, holidays and company global days off Comprehensive Leave Policies Employee Wellness Program Home Office Reimbursement Monthly benefit to choose from a variety of providers (Urban Sports Club, Groceries, Clothes, Entertainment, Transportation...)* Monthly Phone and Internet Reimbursement Access to LinkedIn Learning Volunteering Benefits San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues