Software Engineer (L2)

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Software Engineer (L2) Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. About the job This position is needed to fulfill the critical role of a Software Engineer within Twilio Sendgrid, to be both hands-on in creating, deploying and managing highly available, very large scale distributed systems. Our systems processed 12 billion emails on Black Friday 2026 and we continue to scale! You will be a key contributor in one or more of these areas - Redesigning backend services to improve scalability, strengthening service security to keep up with changing threats. Delivering solutions that enhance the customer journey and developing new product offerings that provide actionable insights into the health of customers’ email programs. Responsibilities In this role, you’ll: WEAR THE CUSTOMER’S SHOES: Ship reliable features, at scale, that deliver the most value to your customers. You will partner with engineering and product to understand customers’ challenges, see opportunities, craft solutions, and lead the team to deliver the right value BE AN OWNER: Perform thorough and thoughtful code reviews to help maintain a high standard of code quality BE AN OWNER: Identify key system metrics and ensure adequate monitoring coverage for new and existing data storage and analytical services DRAW THE OWL: Be creative, take your own initiative, and solve some of our most challenging problems Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 3+ years of experience in your craft with demonstrated skill progression Proficiency with Go or similar typed programming languages (Java, C#, C++, Rust, etc) Ability to implement reliable, maintainable components Automation-minded; experience automating processes and administrative tasks A highly effective collaborator, you work with your team and help drive team towards common goals Self-driven; take complete ownership of your tasks and champion efforts to get your tasks to completion Degree in Computer Science or similar experience work experience Desired: Experience with Docker, and/or Kubernetes, or other containerization technologies Experience with Terraform or similar configuration management tools Experience with MySQL or AWS Aurora database systems Experience with Kafka or other distributed logging systems Experience with AWS or other cloud infrastructure providers (GCP, Azure) Location This role will be Remote in the USA but is not eligible to be hired in CA, NY, WA, PA, CT. We prioritize connections and opportunities to build