Software Engineer L2 - Cloud Infrastructure

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Software Engineer L2 to work in the Cloud Infrastructure. About the job This position is needed to evolve and maintain fundamental Compute infrastructure, collaborating with a passionate team to enhance the system capabilities. Key responsibilities include develop scalable cloud-native environments, VM orchestration, AWS-ASG Auto Scaling group of EC2 instances, hardened base AMIs, and secure container images while maintaining critical OS libraries. You'll implement solutions for providing robust legacy platform support and cutting-edge cloud-native technologies, all driven by automation and best practices. Join us in shaping the future of our Compute infrastructure Responsibilities In this role, you’ll: Collaborate with Tech Leaders, Architects and other Engineers to develop solutions for complex problems in distributed computing and infrastructure management. Automate solutions for operational issues, such as monitoring, performance, planning, and disaster response. Participate in an on-call rotation to support our business-critical infrastructure. Ensure a high quality implementation by applying Infrastructure as Code industry standards. Demonstrate effective communication by authoring and reviewing design documents, runbooks, and other service documentation, and keeping a good record of changes in the systems. Apply Agile methodologies to continuously deliver value to the customers. Act as point of contact for legacy/new Compute system components. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 2+ years of experience in AWS Cloud infrastructure management. (preferably backend/infrastructure-focused like AMI, EC2, IAM policies/roles, etc.). Strong ASG (Auto Scaling Groups) knowledge, to design, implement, and support scalable cloud-native environments. Experience with hardened base AMIs and AL23. Proficiency with one or more programming languages: like Java or Python (includes SW Arch patterns, clean code, debugging, etc) Proficient in shell scripting to streamline repetitive tasks and enhance efficiency in operations. Skills to work independently with multiple global teams, developing, configuring, deploying, and operating the global Twilio Infrastructure Platform, blending operational excellence with development best practices. Knowledge of container-based application/services. Desired: Knowledge on deployment tools and frameworks like infrastructure as a code and continuous deployment processes (ex: Github, Buildkite, Terraform-TFC, ArgoCD, Harness, Cloud network). Operational experience in complex distributed systems, including experience with SLO/SLAs towards high availability and reliability goals, including tools like DataDog or Phometheus. Exposure to File Integrity Monitoring (FIM) tools, specifically Falco, and awareness of compliance frameworks (PCI, SOX). Knowledge in Kubernetes Experience with Claude AI or similar. Location This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you ma