Senior Strategic Consultant Professional Services

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or ----- domain. For more information, visit our careers blog. About the job The Professional Services team helps Contentsquare customers turn digital experience data into measurable business outcomes. As a Senior Strategic Consultant, you will be a senior, client-facing consultant responsible for delivering strategic, analytical, and enablement services to enterprise customers. You will combine consulting expertise, project management, digital analytics knowledge, and Contentsquare expertise to help customers understand their digital experience, prioritize opportunities, and take action. You will work across two types of engagements: One-off consulting missions, where you lead and deliver a defined project (analysis, workshop, training..) Managed-services engagements, where you act as the delivery owner and project manager for an ongoing customer relationship. You will manage the service roadmap, coordinate contributors, maintain delivery momentum, and proactively ensure that the customer receives value from the available services. You will operate as a trusted advisor to customer teams, including operational stakeholders, analytics teams, technical teams, and senior or economic buyers. You will work closely with Customer Success Manager and Sales but also all your Professional Services colleagues such as Data Analysts, UX Design Consultants, Implementation Managers, Training Consultants.. This role is ideal for someone who combines the structure and client leadership of a senior consultant with the curiosity and practical fluency of a digital analytics power user. What you’ll do Own the delivery of strategic consulting and analytics engagements from discovery through completion. Act as the primary operational point of contact for the services being delivered to the customer. Define project objectives, scope, milestones, working methods, deliverables, and success criteria. Build and manage delivery plans, priorities, risks, dependencies, and stakeholder expectations. Lead managed-services engagements as the delivery owner and project manager. Maintain a proactive service roadmap and identify the right missions, workshops, analyses, training sessions, and enablement activities for each customer. Coordinate the work of Data Analysts, UX Design Consultants, Implementation Managers, Training Consultants, and other specialists when required. Escalate delivery risks, scope issues, capacity constraints, or customer blockers in a timely manner. Ensure that customers receive measurable value from their Professional Services engagement. Apply digital analytics and Contentsquare expertise Analyze digital experience data and translate findings into clear business insights and actionable recommendations. Prepare and deliver analyses, executive readouts, workshops, training sessions, and working sessions with customer teams. Help customers define use cases, measurement approaches, prioritization frameworks, and roadmaps. Assess data collection, tagging plans, data quality, measurement frameworks, and the conditions required for reliable analysis. Use Contentsquare and other digital analytics tools to investigate customer questions and support evidence-based decisions. Understand how digital analytics data can connect with broader customer data ecosystems, including business intelligence tools, data warehouses, data lakes, APIs, and activation platforms. You are not expected to be a specialist Data Analyst or Data Architec