Senior Strategic Account Executive

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Strategic Account Executive. About the job This position is needed to own and drive revenue growth for existing customers in the Social Impact space throughout the APJ region. With an emphasis on Public Sector customers, the Sr. Strategic Account Executive is responsible for revenue retention and cross-selling existing customers. Beyond day-to-day responsibilities of a Strategic Account Executive, this role will help to increase market awareness so that more Social Impact companies are able to deliver life-changing services powered by Twilio’s technology. Responsibilities In this role, you’ll: Develop and implement a comprehensive territory plan to manage and expand our most important customer accounts including Public Sector, Healthcare, Non-profits, and Higher Education. Operate independently with the ability to identify high upside bets that can be executed with limited local resources. Deliver incremental revenue through intentional cross-selling, up-selling, and expansion of existing use cases. Protect the current revenue run rate through strategic account management (regular engagements, QBRs, workshops, etc). Generate multi-product pipeline consistently across the entire Twilio platform. Build a robust internal network with cross-functional internal stakeholders including Solutions Engineering, Partners, Marketing, Support, Product, and Leadership to deliver a world class customer experience. Advocate for customer needs and partner with leadership to expand market share in the region. Maintain accurate pipeline and forecasts so the business operates efficiently and growth is predictable. Be an active spokesperson for Twilio and Twilio.org in the region so customers, prospects, and partners know Twilio is essential for all Social Impact organizations. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Proven track record of developing, growing, and delivering revenue & gross profit results, especially for large-scale public sector and enterprise customers in Asia. Experience successfully selling to and managing complex public sector relationships including selling with and through partners/resellers CPaas experience and/or complex, enterprise solution selling background Experience selling to C-Suite including successfully building business cases that unlock incremental budget Demonstrated track record of growing an existing book of business, executing account plans, and increasing wallet share within a strategic account. Comfortable leveraging data to build territory plans and making decisions with incomplete or missing information. Excellent verbal and written communication skills with native-speaker level English proficiency Desired: Familiarity and experience with Challenger sales methodology Experience working with System Integrators, Resell, and Value-Added resellers to drive large and broad customer coverage Location This role will be Remote, and based in Sydney. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30-40% travel is anticipated to help you connect in-person in a meaningful way. Wha