Senior Manager, Strategy & Operations

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Team: AlphaSense’s Content Operations Strategy and Enablement (COSE) team is responsible for establishing the strategy and infrastructure to drive sustainable and scalable growth for our Expert Calls and Compliance Operations organizations. We work closely with client-facing and cross-functional teams to drive impact across AlphaSense’s Expert Insights organization. The team is segmented into five pillars: Systems Strategy, Enablement, Strategy & Planning, Compliance, and Business Operations. About the Role: As the Senior Manager, Strategy & Operations on the COSE - Systems Strategy team you’ll play a pivotal role in shaping the operational infrastructure behind the Expert Insights team. Your role will be to streamline workflows, identify smarter tools, and surface insights that enable faster execution and scalable growth. Sitting at the intersection of strategy, technology, and operations, you'll evaluate emerging solutions (particularly AI-driven tools), optimize how work gets done, and lead initiatives that improve speed, quality, and cost-effectiveness. You’ll lead a team of Associates that will support the overall mission and equip leadership with clear visibility into performance and opportunities. This role is highly cross-functional and requires someone who’s curious, technically savvy, and execution-oriented. If you’re energized by digging into processes, connecting dots across teams, and finding practical, elegant ways to improve performance, we’d love to meet you! What You’ll Do: Play a key role in developing the business systems roadmap for a scaling Expert Insights organization Lead large, cross-functional programs focused on workflow optimization, reducing costs, and improving efficiency through automation Generate actionable insights by analyzing system usage, vendor performance, and project outcomes; deliver reporting and recommendations to executive stakeholders Design and implement workflow automations using tools like Claude to reduce manual work, improve speed, and ensure process consistency across teams Serve as the point person for Expert Insights vendor partnerships, leading the end-to-end evaluation, testing, and onboarding of AI tools that enhance internal workflows Own systems and workflows to streamline procurement, manage vendor contracts, and ensure timely renewals Collaborate across teams (Product, Engineering, Legal, IT, Procurement, Accounting etc.) to surface requirements, align on shared goals, and support implementation of scalable solutions Lead a team of two Associates Who You Are: 5+ years of experience in business operations, revenue operations, business systems, or a closely related function Experience leading strategic, cross-functional projects end-to-end Track record of owning third party relationships with vendors and consultants Proficient in Excel / Google Sheets; comfortable working with SQL and data platforms like Snowflake A systems thinker who’s curious, process-oriented, and always looking for ways to improve how work gets done Highly organized and accountable, with strong ownership of project execution, documentation, and communication Analytical and structured in your approach to solving problems, with a knack for turning data into actionable insights A clear, proactive communicator who can translate technical or operational details into accessible upda