Senior Commercial Counsel

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. About the Role As a Senior Commerical Counsel on NiCE’s Americas Legal team, you will support high-value commercial and technology transactions that are central to NiCE’s customer experience business. The role is focused on enabling growth of NiCE’s CXone Mpower platform through the negotiation and structuring of complex technology, SaaS, and strategic partnership agreements. You will work closely with sales, product, finance, security, and privacy stakeholders to address issues at the intersection of cloud technology, data protection, and regulatory compliance, while providing practical, business-oriented legal guidance. In addition to transactional responsibilities, you will contribute to the development of scalable contracting processes, legal playbooks, and operational improvements to support a rapidly growing and evolving business. Reporting to the Associate General Counsel for NiCE Americas, this hybrid role requires two days per week in the office and offers the opportunity to operate as a trusted legal advisor within a global, AI-driven customer experience organization. Personal Characteristics We are seeking a senior legal professional who demonstrates the following attributes: Strategic and Commercial Mindset: Approaches legal issues with strong business judgment and creativity, delivering solutions that advance NiCE’s strategic and commercial objectives. Collaborative Partner: Works effectively across cross-functional and geographically diverse teams, building trust and influence with stakeholders at all levels of the organization. Clear and Persuasive Communicator: Communicates complex legal concepts clearly and concisely, both in writing and verbally, with the ability to tailor messaging to different audiences. Proactive Problem Solver: Manages multiple priorities with minimal supervision, anticipates risks, and drives matters to completion in a fast-paced, evolving environment. Adaptable and Resilient: Remains effective and composed amid change, ambiguity, and shifting business priorities. Team-Oriented Professional: Values collaboration and contributes positively to a high-performing, engaged legal team culture. Responsibilities Lead Complex Transactions: Structure, negotiate, and manage sophisticated commercial and technology transactions across sales, product, and procurement, with a primary focus on enterprise cloud offerings. Provide Legal and Regulatory Guidance: Advise on U.S. and international legal issues related to SaaS, data protection, cybersecurity, and commercial contracting, delivering practical, risk-balanced guidance to the business. Scale Legal Operations: Develop, maintain, and improve legal playbooks, templates, and contracting processes to increase efficiency and support a growing, fast-moving organization. Partner Cross-Functionally: Collaborate with legal colleagues and cross-functional stakeholders globally to align legal strategies with business priorities and key initiatives. Anticipate Regulatory Change: Monitor and assess evolving laws and regulations affecting NiCE’s commercial activities and proactively advise on risk mitigation and compliance. Enable the Business: Educate and train internal teams on legal, compliance, and contracting best practices to support informed and efficient decision-making. Build Trusted Relationships: Establish strong working relationships with internal stakeholders and external partners, balancing legal risk with commercial objectives. Support Strategic Growth: Contribute to initiatives that advance NiCE’s global growth strategy and innovation agenda. Support Procurement and Vendor Contracting: Negotiate and advise on a broad range of inbound procurement, vendor, marketing, software, and other enterprise purchasing agreements, balancing legal risk with operational and business needs in a large, global organization. Other Legal Matters: Support additional legal projects and responsibilities as needed. Requirements Technical Expertise Education and Licensing: Juris Doctor with strong academic credentials and an active license to practice law in at least one U.S. jurisdiction. SaaS and Technology Experience: Minimum of 8 to 10 years of legal experience, with subs