Junior Payroll Assistant

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space. We operate across 3 business segments: Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses Sleek launched in 2017 and now has around 17,500 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 600 staff with an intact startup mindset. We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Asia Pacific. Mission of the role To ensure the accurate, timely, and compliant processing of payroll for multiple UK clients. The UK Payroll Executive will be responsible for managing payroll data, processing payroll transactions, supporting workplace pension auto-enrolment, responding to client queries, and ensuring all payroll activities are completed in line with UK labour laws, HMRC requirements, tax regulations, and agreed client timelines. The role requires strong attention to detail, client service, ownership, and the ability to manage multiple payrolls and deadlines efficiently while continuously looking for ways to improve workflows through technology, AI, and automation. Key outcomes In the first 6–12 monthsOutcome 1: UK Payroll Knowledge & Process Proficiency Develop a strong foundational understanding of UK payroll regulations and processes and confidently apply the appropriate rules when preparing and processing client payrolls. Become fully familiar with Sleek's internal payroll platforms and processes, including HMRC submissions such as RTI, FPS and EPS, workplace pension submissions, and year-end reporting requirements including P60s and P11Ds by the third month. Outcome 2: Accurate & Compliant Payroll Processing Process assigned client payrolls accurately and within agreed timelines, ensuring all payroll data is complete and correctly validated before submission. Ensure 100% compliance with agreed payroll and statutory deadlines, including payroll runs, pension auto-enrolment submissions, and applicable HMRC requirements. Identify discrepancies or potential issues early, take ownership of resolving them, and maintain high standards of confidentiality and data accuracy. Outcome 3: Client Service & Responsiveness Maintain a high level of client satisfaction by providing prompt, accurate, and professional responses to payroll-related queries. Consistently achieve a CSAT target of at least 97% month-on-month while ensuring that client queries and emails are responded to within the agreed communication SLA, with no non-reply tickets or emails left unresolved at the end of the working day. Build trusted relationships with clients by providing clear updates, proactively following up on outstanding information, and handling difficult conversations positively when required. Outcome 4: Team Collaboration & Process Improvement Work effectively with the UK Payroll team and other internal departments to ensure smooth payroll operations and timely resolution of client or processing issues. Contribute to improving payroll processes and operational efficiency by identifying opportunities to use AI, automation, payroll technology, and improved workflows to reduce manual work, improve accuracy, and increase turnaround times. Must-have experience Minimum 1–2 years of hands-on UK payroll processing experience. Experience working in a bureau, outsourced payroll environment, or shared services centre is preferred. Experience managi