Consultant, Crisis Management

As a Technology Crisis Management Lead, you will play a key role in strengthening our clients' operational resilience by leading and supporting responses to high-impact technology incidents. Working alongside technology, cyber, operations, business continuity, and executive stakeholders, you will coordinate crisis management activities, drive effective decision-making, and help ensure critical technology services are restored efficiently while continuously improving crisis preparedness. What You’ll Do Lead or support technology crisis response activities during major incidents, cyber events, service disruptions, and other enterprise-impacting technology events. Coordinate crisis command-and-control activities, including stakeholder engagement, executive communications, escalation management, decision tracking, and situation reporting. Develop, maintain, and regularly test technology crisis management playbooks, incident response procedures, communication templates, and escalation pathways. Partner with technology, cyber security, operations, risk, legal, communications, business continuity, and senior leadership teams throughout crisis events and recovery activities. Conduct post-incident reviews, capture lessons learned, oversee corrective actions, and strengthen technology resilience, operational readiness, and recovery capabilities. What We’re Looking For Experience leading or supporting technology crisis management, major incident management, operational resilience, or technology service recovery within complex organisations. Strong understanding of technology operations, cyber security, disaster recovery, business continuity, and incident management frameworks. Excellent stakeholder management and communication skills, with the ability to provide concise executive-level updates during high-pressure situations. Proven ability to coordinate cross-functional teams, manage competing priorities, and facilitate effective decision-making during critical incidents. Strong analytical skills with a continuous improvement mindset and experience driving lessons learned into operational practice. Bonus Points For Experience within financial services or other highly regulated industries. Familiarity with operational resilience, ITIL, NIST, ISO 22301, or related industry frameworks. Experience participating in crisis simulation exercises or technology resilience testing. Knowledge of enterprise risk management and governance practices. Relevant certifications in IT service management, business continuity, cyber security, or project management. Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions. Work in a collaborative, flat, and entrepreneurial consulting culture. Access continuous learning, training, and industry certifications. Be part of a team shaping the future of digital financial services. Help shape the future of digital transformation across Financial Services & Energy. Benefits Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment. Retirement Savings Program – Registered Retirement Savings Plan (RRSP) with the option of receiving a matching employer contribution. Virtual Health Care – Company-paid program available to all employees and their dependents/partners. Employee & Family Assistance Program (EFAP) – Company-paid support services for employees and their dependents/partners. Parental Leave Top-Up – Enhanced parental leave benefits available from Day 1 of employment. New Parent Gift – A company-sponsored gift to celebrate the arrival of a new child. Wellness Support – Fitness reimbursement benefit to promote health and well-being. Business Coach from Day 1 – Personalized one-on-one coaching to support career growth, accelerate development, and help achieve your professional goals at Capco. Why This Role Is Open We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact. Inclusion at Capco We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your great