Compensation Manager

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Senior Compensation Manager About the Job We are seeking a Senior Compensation Manager to lead the design and execution of our compensation strategy for the Go-to-Market (GTM) and Marketing organizations. You will partner directly with business leaders and HR Business Partners to translate business goals into competitive, scalable compensation structures, practices, and programs through a deep expertise in benchmarking, market trends, job architecture, sales compensation, and equity compensation within high-growth tech environments. You will play a pivotal role in guiding your stakeholders through annual and mid-year cycles, and providing support on challenging leveling and job framework decisions, offers, promotions, and pay equity analyses and recommendations. You will help Twilio develop leaders who exercise strong judgment in all compensation decisions, supported by effective educational resources, compensation products and accurate data. This role will report to the Sr. Director, Global Compensation and will partner with the broader People team as well as external, cross-functional partners. Responsibilities In this role, you’ll: Act as a trusted advisor to senior business leaders and HR Business Partners Collaborate cross-functionally to understand operational challenges, identify opportunities, and drive comprehensive solutions that support evolving business needs. Leverage deep expertise in broad-based and sales incentive compensation to own compensation products from end to end. Guide the business through annual review cycles, promotion cycles, market calibration, and pay equity reviews. Create dynamic compensation models, dashboards, and automated solutions. Utilize data analytics and AI capabilities to extract actionable insights, recommend data-driven solutions, and scale our compensation operations for the future. Continuously improve and adapt compensation structures, policies, and methodologies to meet shifting market trends. Design durable, scalable programs while upholding compliance and minimizing risk. Manage internal and external relationships with emotional intelligence, curiosity, and integrity. Create and deliver management training on compensation fundamentals, and document key methodologies and policies in the compensatio n repository for ongoing utilization. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Bachelor’s degree or equivalent experience Minimum of 8+ years of relevant experience, preferably supporting Go-to-Market and technical organizations, or other relevant experience Experience with sales incentive structures and equity compensation structures at a publicly traded company Excellent project management skills and experience with compensation program design, delivery, and changement management Strong compensation analytics background (modeling, dashboards) and advanced proficiency with spreadsheets Strong experience with Human Resources Information System (preferably Workday) Experience with market pricing, survey participation and accessing survey data from provider Understanding of sales compensation plans and compensation structures for sales roles, including p