CloudOps Engineer

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Why is this a critical role at OneTrust? What is the challenge / type of challenges someone in this role will have the opportunity to take on? What impact does someone in this role have the opportunity to make within the company, for our customers and on a larger scale in the evolution of privacy and trust? An awareness of current issues affecting the industry and its technologies Create innovative, scalable, fault-tolerant software solutions for our clients and customer base Expand existing software to meet the changing needs of our key demographics What does this person do each day/each week? Describe a true to life day in the life for someone in this role. What do they do and how do they do it? Goal is to paint a real, genuine picture so candidates can see themselves in the role. Support production customers by monitoring and maintaining our cloud application & cloud infrastructure hosting it Build scripts for operational automation and incident response Handle processes surrounding cloud application deployment for our agile release Work with the monitoring, tuning, maintenance, and support of Linux, Azure SQL, Kubernetes, Kafka, MongoDB and other cloud infrastructure/services. Define, measure, and meet key operational metrics including performance, incidents, capacity, and availability Run incident resolution within the environment, facilitating teamwork with other departments as required Build out lifecycle processes to mitigate risk and ensure platforms remain current, in accordance with industry standards and methodologies Automate the deployment of new software to cloud environment in coordination with DevOps engineers Primary Responsibilities What are the primary responsibilities and expected results needed to effectively address the challenge(s) and/or deliver on the business objective(s) above? How do you define success in this role? We recommend providing 3-5 OKRs. Has a good understanding of best practices and comfortable with cloud infrastructure and writing code Uses and understands tools needed to debug and diagnose issues in a production environment Work on Automation of routine manual tasks. Has a good understanding of all the components they are responsible for Performs standard infrastructure, cloud operations tasks. Contributes to project planning and reviews. Decomposes and completes small to medium sized projects independently Shows initiative and assists when needed without being asked. Provides guidance to entry-level engineers. Constructively escalates problems and issues Gives junior engineers guidance and takes constructive feedback from seniors. Documents work Work on rolling out new technologies across production environments. Job Requirements The Right Hire What success factors will determine if a person is a Top, Average or Under Performer in this role? Consider the combination of experience, hard skills, soft skills, intangible characteristics, behaviors / approach to work and motivators needed to hit these objectives and key results and ultimately be successful at OneTrust long term. Team-player and enjoy collaboration Passionate about high quality work and attention to detail Proactive about identifying problems Learns to analyze the impact of ideas and solutions Develops skills to handle changing situations, new ideas, and ambiguity Self-motivated and technically curious Self-directed, able to prioritize and manage multiple tasks Hard Requirements List any true, non-negotiable job requirements for the role including but not limited to degree, certifications, hard skills, proficiency level and proven experience. Limit to only what is necessary to p