Change Communications & Engagement Manager - Product & Experience

Change Communications & Engagement Manager - Product & Experience Location : London (Hybrid) | Practice Area : Product & Experience | Type : Permanent Shape transformation programmes through strategic communications, stakeholder engagement, and people-focused change delivery. The Role We are seeking a Change Communications & Engagement Manager to play a key role in delivering strategic transformation initiatives across complex client environments. This role is heavily focused on the change management, helping organisations navigate change through clear messaging, stakeholder engagement, training and effective adoption strategies. You will partner with consulting teams, senior stakeholders, and programme leaders to design and execute communication and engagement approaches that drive awareness, readiness, and behavioural change. The role will also support clients through emerging technology and AI-enabled transformation programmes, requiring the ability to communicate complex change impacts in a clear, engaging, and people-focused way. The ideal candidate will bring strong consulting experience, exceptional communication skills, and experience training design and supporting AI implementation or digital transformation initiatives. Commercial awareness and experience contributing to business growth activities would also be advantageous. What You’ll Do Lead communication and engagement workstreams across transformation and AI-enabled change programmes, ensuring stakeholders remain informed, aligned, and engaged throughout delivery. Develop and execute strategic adoption plans, leadership messaging, employee engagement campaigns, and change narratives tailored to multiple audiences. Facilitate stakeholder engagement activities including workshops, leadership briefings, town halls, and feedback sessions to support successful adoption and business readiness. Partner with consulting and delivery teams to assess organisational impacts, identify change risks, and implement communication strategies that improve adoption outcomes. Support client relationship development by contributing to proposals, thought leadership, and broader commercial or business development activities where appropriate. What We’re Looking For Proven experience delivering communications and engagement activities within change management, transformation, or AI implementation programmes. Strong understanding of change management principles, stakeholder engagement strategies, and organisational change methodologies. Previous consulting experience with the ability to manage stakeholders across complex organisational environments. Exceptional written, verbal, and presentation communication skills, with experience creating engaging and audience-focused content. Ability to balance strategic thinking with hands-on delivery in fast-paced, client-facing environments. Commercial experience supporting client growth, proposals, account development, or business development initiatives Bonus Points For Experience within financial services, digital transformation, or customer experience programmes. Familiarity with AI adoption, emerging technology communications, or digital workplace transformation initiatives. Experience working within agile delivery or product-led organisations. Certification in change management, communications, or related disciplines. Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous learning, training, and industry certifications Be part of a team shaping the future of digital financial services Help shape the future of digital transformation across FS & Energy. Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous learning, training, and industry certifications Be part of a team shaping the future of digital financial services Help shape the future of digital transformation across FS & Energy We offer a competitive, people-first benefits package designed to support every aspect of your life: Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy l