CEO Communications Director

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next CEO Communications Director. About the job Twilio is an innovative-driven company that’s dramatically transformed itself over the past 18 months and we’re seeking a CEO Communications Director to help support its CEO. In this highly visible, fast-paced, and strategic role, you will help shape and manage the CEO's external communications, building a high-impact narrative that elevates his voice across global stages, key industry moments, and digital channels. This role sits within Twilio’s Corporate Communications team, which is responsible for shaping and delivering Twilio’s story to media, customers, industry analysts, and employees. You will collaborate closely with partners across Product Marketing, Investor Relations, Legal, Brand, and Corporate Communications to align the CEO’s external communications with our overarching business strategy. Responsibilities In this role, you’ll: Drive Strategic Messaging: Lead the development of high-impact executive messaging for the CEO across key milestones, including quarterly earnings, corporate announcements, company milestones, and strategic business priorities. Shape Thought Leadership: Partner with PR and social media teams to conceptualize and execute a compelling thought leadership program. This includes ghostwriting long-form narratives and bylines. Drive Media Relations: Lead proactive media outreach, crafting pitches and securing high-profile placements, feature profiles, and speaking opportunities that align with Twilio's corporate narrative. Own CEO Social Presence: Direct, manage, and continuously grow the CEO's LinkedIn presence, ensuring a consistent, engaging, and authentic digital footprint. Collaborate Cross-Functionally: Serve as a bridge across the business, working in lockstep with the CEO and other key teams. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 12+ years of experience in executive communications, corporate communications, or public relations, ideally within a high-growth or enterprise technology environment. Proven track record of directly supporting and advising C-suite leaders in high-stakes, fast-moving environments. Exceptional writing, editing, and storytelling skills with deep executive judgment and the ability to capture a specific leader's authentic voice. Hands-on media relations experience , with a demonstrated ability to successfully pitch and place complex stories in top-tier business and technology outlets. Strategic and systematic thinker who can establish high-level narratives and execute them with tactical precision. Exceptional organizational skills with a calm-under-pressure demeanor and the ability to manage competing priorities on tight timelines. Strong collaborative and influencing skills , with a proven ability to navigate complex, matrixed global organizations without formal authority. Desired: Active practitioner of AI: Strong interest in how artificial intelligence is transforming public relations and communications, with a willingness to lead change and build innovative workflows using AI tools. Familiarity with enterprise technology: A solid baseline understanding of cloud communications, API