Billing Specialist

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role: As a Billing Specialist, you will support accurate and timely billing and issue resolution across the Quote-to-Cash process. You will process charges, generate and customize invoices, research outstanding billing items, review credits and refunds, and respond to billing-related support cases using established procedures and controls. You will work with Sales, Customer Success, Account Management, Order Management, and other functional teams to resolve standard billing issues, maintain data quality, and support month-end close. This role is for someone who is organized, detail-oriented, comfortable working across multiple systems, and able to recognize and escalate exceptions appropriately. What You'll Do: Execute standard billing activities, including processing charges, monitoring account billing status, generating invoices, and resolving routine billing inconsistencies. Review billing documents, account data, and supporting information for accuracy and completeness; obtain missing information and maintain data integrity across systems. Create invoices and customized billing requests, and review and validate credits and refunds in accordance with established procedures. Research and resolve billing-related support cases, including invoice questions, payment issues, and standard disputes; escalate non-standard tax, refund, chargeback, or policy issues as appropriate. Collaborate with Sales, Customer Success, Account Management, Order Management, and other functional teams to resolve billing blockers, support quote and order completion, and maintain data quality. Support month-end close by completing billing activities and period cutoff procedures, and provide accurate and timely reporting as requested. Follow billing SOPs and controls, maintain accurate records in electronic systems, identify recurring issues, and recommend practical process improvements. Your Background That Likely Makes You A Match: 1+ years of experience in billing, accounts receivable, payments, finance operations, or a related function; SaaS and Quote-to-Cash experience is a plus. Experience reviewing invoices, billing data, payments, credits, refunds, or account information in a high-volume environment. Strong attention to detail, organization, and commitment to accurate data entry and documentation. Ability to follow established procedures, manage competing priorities, meet deadlines, and escalate exceptions appropriately. Clear written and verbal communication skills, with the ability to work effectively across Finance, Operations, Sales, Customer Success, and Order Management. Good command of Excel and Google Sheets; comfortable working with spreadsheets, internet-based business applications, and ERP systems. Experience with Zuora or Salesforce is a plus. Adaptable, self-motivated, and willing to learn; a Bachelor’s degree in Accounting, Finance, Business, or a related field is a plus. Availability to work US business hours, Monday through Friday, 9:00 p.m.–6:00 a.m. PKST, with occasional month-end or quarter-end coverage as needed. Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here . UK Candidate Privacy Notice here . The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. Regarding US-based roles, depending on your role and primary work location, Motive Tec